Draft — subject to legal and regulated-partner review. Not legally approved.

Complaints and Support

How to raise a problem.

Version 0.1-draft · no effective date

How to complain

Email details not yet provided (this draft is unfinished) with your account email and details of the issue.

We aim to acknowledge complaints promptly, give a reference, keep you updated and respond in full within a stated period (to be confirmed).

If you are not satisfied, you can ask for a senior review. External dispute-resolution channels will be listed only once eligibility is confirmed.